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WebSage vs Tidio — honestly.
Tidio is a popular, friendly live-chat tool with Lyro, its AI bot — priced with a free tier and then conversation credits. WebSage is a narrower thing done well: the AI receptionist for a local business that books the appointment, texts the confirmation from your own number, and hands off to a human — for one flat price, no credit counting. Here's where the two differ.
| WebSage | Tidio | |
|---|---|---|
| Pricing | One flat plan — $49.99/mo, everything included | Freemium; Lyro AI billed by conversation credits that add up as you scale |
| AI answers | Trained on your website, PDFs and help center, with source citations | Lyro AI over your content, capped by the credit tier you buy |
| Appointment booking | Built in — real calendar slots, booked in-chat | Not native — needs an integration or app |
| SMS + business phone number | Included — a dedicated number, reminders and confirmations by SMS | Not included |
| Human takeover | Included on every plan, with full context | Yes — live chat inbox |
| Data & hosting | EU-hosted, GDPR-native by default | EU data options available |
| Best for | EU local businesses that want booking + answers in one flat price | Ecommerce and SMB live chat with add-on AI |
When Tidio is the better pick
If you run an ecommerce store and want mature live chat with a big library of app integrations, Tidio is a strong, well-established choice — and its free tier is genuinely useful.
When WebSage is the better pick
You're a clinic, salon or shop and the job isn't just chat — it's booking the appointment, texting the reminder, and a human stepping in when it matters. One flat price, EU-hosted, no conversation credits to watch.